Cookies Policy

1. What are cookies?

Cookies are small text files that a website may place on your computer, tablet, mobile phone or another internet-connected device. They allow a website to recognise a device, remember certain information and support a consistent experience when you move between pages. Cookies do not usually contain information that directly identifies you by name, but information collected through cookies may sometimes be linked with other information held about you.

We may also use technologies that work in a similar way to cookies. These may include pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the term cookies to refer to cookies and similar technologies unless we say otherwise.

Some cookies are set by DoubleU Casino, while other cookies may be set by service providers or other third parties that support the operation of our website. The cookies used may change from time to time as our website, services and technology develop.

Session and persistent cookies

Session cookies are temporary. They are generally deleted when you close your browser. They can help a website maintain your session while you move between pages. Persistent cookies remain on your device for a set period or until you delete them. They may remember preferences or recognise your device when you return to the website.

A cookie may be described as first-party or third-party. First-party cookies are placed by the website you are visiting. Third-party cookies are placed by a different service or domain, such as a provider that helps with analytics, security, content delivery or marketing. The availability and duration of particular cookies may vary.

2. How we use cookies

DoubleU Casino may use cookies and similar technologies for several purposes. The cookies used on a particular page may depend on the features available, the device or browser you use, your account status and the choices you make through our cookie controls.

Strictly necessary cookies

These cookies support the basic operation, security and accessibility of the website. They may be needed to move between pages, maintain a secure session, remember information entered into forms, prevent misuse, identify unusual activity and apply security controls. Without these cookies, parts of the website may not function correctly.

Functional cookies

Functional cookies help remember choices and preferences so that the website can provide a more convenient experience. For example, they may remember language, region, display or other settings selected by you. If you disable these cookies, some preferences may not be saved and you may need to make the same selections again.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may collect information such as pages visited, time spent on a page, links selected, general device information and error messages. We may use this information to measure performance, identify technical issues, improve navigation and make the website easier to use. Analytics information is generally assessed in an aggregated or pseudonymous form where appropriate.

Security and fraud prevention technologies

Cookies and related technologies may be used to help protect accounts, transactions and website systems. They can assist with detecting automated activity, suspicious behaviour, repeated failed attempts, account misuse and other activity that may present a security or integrity risk. These technologies may operate across different pages or sessions where this is necessary for security and compliance purposes.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, understand how visitors arrive at the website and show information that is more relevant to their interests. They may also help limit repeated advertisements and measure whether an advertisement has been viewed or selected. We do not use cookies to remove any legal or account-based restrictions that apply to gambling services.

The categories above are provided to explain the general purposes for which cookies may be used. A cookie can serve more than one purpose, and the specific cookies available may be updated without changing the overall operation of the website.

3. Your choices and managing cookies

When you first visit the website, you may be shown a cookie notice or preference tool. Where applicable, this tool allows you to accept optional cookies, reject optional cookies or choose between available categories. Your selection may be stored in a cookie so that the preference tool does not repeatedly ask you to make the same choice.

Strictly necessary cookies may continue to operate because they are required for core website functions, security or compliance. If you decline optional cookies, you may still be able to browse the website, although certain features, preferences or content may not work as intended.

Browser controls

Most browsers allow you to view, delete, block or restrict cookies through their settings. You can usually find these controls in the privacy, security or settings menu of your browser. You may also be able to configure your browser to notify you before a cookie is stored. The steps differ between browsers and devices, so you should check the relevant help information for your browser.

Deleting cookies may remove saved preferences, sign you out of services and affect website functionality. Blocking all cookies may prevent some pages, account functions or security features from working properly. Changing browser settings on one device may not change the settings on other devices that you use to access the website.

Mobile and device settings

Mobile devices may provide controls for advertising identifiers, app permissions and local storage. These controls can vary according to the operating system and device manufacturer. You should review the privacy settings on each device you use if you want to limit similar technologies.

Some third-party providers may offer their own tools for managing analytics or advertising preferences. Using a third-party tool may affect only that provider's services and may not change how other cookies operate on the DoubleU Casino website.

4. Third-party services, privacy and updates

We may use selected service providers to help deliver, secure, analyse or improve the website and online services. These providers may process information collected through cookies or similar technologies on our behalf, subject to their own privacy requirements and contractual arrangements where applicable. Some third-party services may place or access their own cookies. We do not control all third-party technologies, and you should review the relevant provider's information if you want to understand its practices.

Cookie information may include an internet protocol address, browser type, operating system, device details, approximate location, referring page, pages viewed, actions taken and technical information about how the website is used. Depending on the circumstances, this information may be combined with information from your account, device or interactions with our services. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Cookies do not change the responsible gambling rules, identity checks, account requirements, payment controls or other conditions that apply to the use of gambling services. We may use security and technical information to protect our website, meet legal obligations, support responsible gambling measures and help detect activity that may be prohibited or harmful.

Children and age restrictions

Our services are intended only for people who meet the applicable legal age and eligibility requirements. We do not knowingly use cookies to invite children to use gambling services. If you believe that a child has provided information or accessed a service inappropriately, the matter should be raised through the available support or privacy channels.

Changes to this policy

We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The revised version will be published on this page with an updated effective date where appropriate. You should check this page from time to time to stay informed about how cookies and similar technologies are used.

If you have questions about this Cookies Policy, your privacy choices or the way information is handled, please use the privacy or support options made available on the website. We will consider requests and enquiries in accordance with applicable law and may need to verify your identity before responding.